FAQ

Insurance of merchandise

Are the products insured?

Yes, the standard shipping on Sugartrends includes insurance. Stores therefore are required to send products only with insurance. If you think a shipment option is missing or something seems to be too expensive, please inform our team, so we can find a suitable solution for you.

International Shipment

Can all products be shipped internationally?

Yes, the stores offering their products on Sugartrends are required to offer also international shipping. However, it may happen that a few countries cannot be served by a particular store or that just certain international regions are being served (e.g. shipment only within Europe). Please check, if the product you would like to purchase can be send to your country.

Payment Methods

How can I pay on Sugartrends?

We accept “Pre-payment” with Paypal, credit card or bank transfer for all international deliveries.

Return policy

Can I send the merchandise back if I don’t like it, if it doesn’t fit or if something is wrong with it?

Yes, on Sugartrends all stores are required to offer a 14 days revocation right, according to the German and EU standard. Please visit https://www.sugartrends.com/en/return-policy for details about how you can return your items.

Since each country also has different laws and standards in terms of return policy, a store might even offer better conditions than required by German law. The product however has to be in its original condition (e.g. price tag attached, new unused and unwashed condition etc.), otherwise we may ask for compensation of the lost value. Please make sure on the arrival of the parcel that it is in a perfect condition. Otherwise tell the logistic company right away that something seems to be broken or that the carton has been opened, broken etc. Please forward us this information as well.

Before buying a product on Sugartrends, please check the return policy of each store.

Let us know if you have any trouble with a store in terms of a return issue. We will try to help you.

At Sugartrends all participants (sellers and buyers) should interact fairly with each other, always trying to find a solution that suits both parties.

Please remember that sending back items may cause extra financial burdens for the stores and its designers. Our environment will also thank all of us, if we do not unnecessarily send items back and forth.